Privacy Policy

Who We Are

Legal entity: IT Fast Limited

Company number: 12725754 (registered in England and Wales)

ICO registration number: ZB714151

Trading name: Berkshire WiFi

Registered address: 2 Station House, Manor House Lane, Datchet, Berkshire, SL3 9ED

Email: hello@berkshirewifi.co.uk

Telephone: 01753 017 999

What Information We Collect

We may collect the following personal information:

• Your name
• Email address
• Telephone number
• Your town or postcode, and fuller address details where relevant to your enquiry
• Images or photos you choose to upload for quotation or assessment purposes
• The page of our website you sent your enquiry from, and the page or website that brought you there
• Whether you would rather not receive our marketing emails
• IP address and basic technical data from website hosting and security tools

How We Collect Information

We collect information when you:

• Submit a contact form on our website
• Email or call us directly
• Upload images for remote quotation purposes
• Use our website (through normal hosting and security logs)

How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotations
• Assess installation requirements
• Arrange site visits or installations
• Operate, secure and improve our website and services
• Send you occasional emails about our services, unless you opt out (see Marketing Emails below)
• Keep records of enquiries and work we have done, so we can help with follow-up questions, aftercare and our legal and tax obligations

Our Lawful Basis for Using Your Information

UK data protection law requires us to have a lawful basis for each way we use your information:

• Responding to your enquiry, quoting and carrying out work: to take steps you have asked for before entering into a contract, and to perform our contract with you if you become a customer.
• Marketing emails: our legitimate interest in telling people who have enquired with us about our services. UK electronic marketing rules allow this as long as you are given a simple way to opt out when we collect your details and in every email we send.
• Keeping records: our legitimate interest in handling follow-up questions, aftercare and disputes, and our legal obligations, such as keeping tax and accounting records.
• Analytics cookies: your consent, which you can withdraw at any time.

Marketing Emails

When you contact us through our website, we may send you occasional emails about our WiFi, networking, CCTV and connectivity services, with useful tips and offers. We only send these to people who have contacted us about our services.

If you would rather not receive them, tick "I’d rather not get occasional emails from Berkshire WiFi" on the contact form. You can also unsubscribe at any time using the link in any of our marketing emails, or by emailing hello@berkshirewifi.co.uk. Opting out does not affect replies to your enquiry or any work we are doing for you.

Our marketing emails are sent using Resend. If you unsubscribe, we keep your email address marked as unsubscribed so that we do not email you again. We never sell your email address or share it with other companies for their own marketing.

Hosting and Technical Data

This website is hosted by Netlify. Hosting and related security services may process technical data such as IP address, browser type and request logs needed to operate and protect the site.

Contact Forms

When you submit a contact form, your details are sent to our contact endpoint and emailed to us using Resend so we can reply to your enquiry. We also keep a record of each valid enquiry on our hosting platform (Netlify), including your marketing email choice. The form also sends us the page you were on and, where your browser shares it, the page or website that brought you there (for example a search engine), so we can see which parts of our site are useful. This does not use cookies. Photos you attach are emailed to us and are not kept in that record. Unless you opt out, your name and email address are also added to our mailing list in Resend. We may use Cloudflare Turnstile to reduce spam.

How Long We Keep Your Information

We keep enquiry and customer records, including contact form submissions and our emails with you, for 6 years and then delete them. This lets us deal with follow-up questions, aftercare and any disputes, and meet our legal and tax obligations.

Our mailing list is kept separately. Unless you opted out, your name and email address stay on it until you unsubscribe or ask us to remove them, even after your enquiry records have been deleted. If you unsubscribe, we keep a note of your email address so we do not contact you again.

Data Storage and Security

We take reasonable steps to protect your personal data and prevent unauthorised access, loss, or misuse. Your data is only accessed by authorised personnel.

Sharing Your Information

We do not sell or rent your personal information. We only share it with service providers who help us operate the website and respond to enquiries, such as our hosting provider (Netlify), email delivery and our mailing list (Resend), spam protection (Cloudflare Turnstile) and, if you accept analytics cookies, Google Analytics, or where required by law.

Some of these providers may store or process data outside the UK, including in the United States. Where they do, the transfer is protected by safeguards recognised under UK data protection law, such as the UK-US Data Bridge or the UK International Data Transfer Addendum.

Cookies

We use cookies or similar technologies for basic functionality and security, including Cloudflare Turnstile on the contact form. Those are needed to run the site.

If you accept analytics cookies, we use Google Analytics 4 to understand how people use the site: which pages they visit, how they found us, and whether they send an enquiry or click to call. Google Analytics only runs after you accept. You can change your choice at any time using Cookie settings in the footer.

Google Analytics is provided by Google Ireland Limited. When it is active it may set cookies such as _ga and send usage data to Google. See Google's privacy policy.

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Object to the processing of your data
• Object to marketing emails at any time, in which case we will stop sending them
• Ask us to restrict how we use your data, or to send it to you or another organisation in a common format

To exercise these rights, please contact us using the details above.

If you are unhappy with how we have handled your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above or the contact options at the bottom of this page.